General conditions of sale
Preamble
These conditions aim to define the reciprocal obligations of the parties as well as the different stages of the ordering process on the https://www.parallele.com website. They are concluded between, on the one hand, the company SC DIFFUSION / PARALLELE, a SAS with a capital of 40,000 euros, whose registered office is located at 8 CITE D'ANGOULEME 75011 PARIS – France, registered with the Paris Trade and Companies Register under number 415188457 and whose intra-community VAT number is FR89 898 102 009, reachable by phone at +33 1 89 16 29 69 and by email at contact@parallele.com, hereinafter referred to as "Parallèle-eshop" or "the site".
And, on the other hand, internet users wishing to make a purchase on the "PARALLELE-ESHOP" site visible at: https://www.parallele.com. Hereinafter referred to as "the customer".
The use of the distance selling process described in these general terms and conditions of sale is reserved for consumers only, i.e., "any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, craft, or liberal activity." For example, PARALLELE SC DIFFUSION reserves the right to refuse any products that have been used for a photoshoot, commercial copy, or similar, even if the product shows no wear. Furthermore, purchases of products on the site are reserved for adults with full legal capacity.
The Site does not allow the purchase of products for resale. Consequently, the user of the site may not claim against PARALLELE SC DIFFUSION any loss of opportunity, operation, or profit. The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other conditions. They are concluded intuitu personae and therefore cannot be subject to any assignment, of any nature whatsoever. Any order duly validated on the PARALLELE-ESHOP site implies total and unreserved adherence to these general terms and conditions of sale and, where applicable, to the particular or specific conditions for one or more products or orders.
ARTICLE 1 – SCOPE OF APPLICATION
The customer declares having read these general terms and conditions of sale before placing their order and accepts them in their entirety and without reservation.
These general terms and conditions of sale cannot be modified at the initiative of the customer. The validation of their order therefore constitutes acceptance without restriction or reservation of these general terms and conditions of sale. This acceptance is manifested by checking the box "I have read the general terms and conditions of sale and I adhere to them without reservation."
PARALLELE SC DIFFUSION reserves the right to modify these general terms and conditions of sale without prior notification. The modifications will be applicable upon their online publication and cannot apply to orders concluded previously. In the event that one of the clauses of this contract is null and void due to a change in legislation, regulation, or a court decision, this shall in no way affect the validity and observance of these general terms and conditions of sale or question the validity of the other provisions which will continue to apply. These general conditions apply to the exclusion of all other conditions, and in particular those applicable to in-store sales or through other distribution or marketing channels.
In accordance with the provisions of Article 1369-1 of the Civil Code, these general terms and conditions of sale can be retained by any person visiting the Site by means of a computer recording and can also be reproduced by the customer by printing them.
ARTICLE 2 – INFORMATION CONCERNING THE SITE'S ITEMS
2.1 Items
PARALLELE-ESHOP is a website dedicated to offering for sale items such as PARALLELE brand shoes, bags, belts, gloves, as well as recommended maintenance products. Items visible on the website are available until stock runs out. Consequently, the PARALLELE SC DIFFUSION SAS company in no way guarantees the continued sale of products for a given period. Any customer claim regarding the order or delivery of an unavailable item will be considered unfounded.
The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, PARALLELE SC DIFFUSION cannot be held liable. The photographs illustrating the products in support of the text are not part of the contractual scope.
2.2 Price
The price of the items is that indicated on the Site, in Euros, no other currency being accepted by the Site for the payment of items. PARALLELE SC DIFFUSION reserves the right to modify the price of items at any time; the applicable price will then be that mentioned on the site at the time of the customer's order.
In the European Union, prices are inclusive of all taxes, with delivery charges potentially being billed separately.
Outside the European Union, prices are displayed excluding taxes, with delivery charges potentially being billed separately.
The VAT included is the French VAT at the rate in force for the products concerned. If the VAT rate were to be modified, these changes could be passed on to the price of the items without the customer being informed beforehand.
Delivery costs will be automatically displayed on the Site when the shipping method chosen by the customer is validated. For delivery and return terms, please refer to the Deliveries & Returns page.
The price is payable in full, on the day the order is placed by the buyer, via secure payment in accordance with the terms described in article 3.1.
In accordance with the provisions of article L121-19 of the Consumer Code, the customer will receive, upon delivery, for each item, written confirmation of the price paid detailing the price of the items and the delivery costs charged to them in the form of an invoice.
Any order placed on the site where the country (or region) of delivery is outside the European Union may be subject to customs duties. These customs duties are imposed by the regulations in force in the country. These taxes are the responsibility of the customer. We have no control over these charges and are unable to determine their amount in advance. Customs duties and clearance policies vary widely from country to country, we recommend contacting the relevant local authorities for more information.
In the event of the recipient refusing to pay customs duties or taxes, any sums requested and taxed to parallele-eshop.com to recover the package will be deducted from the refund amount made to the customer.
ARTICLE 3 – PLACING AN ORDER
3.1 Order validation
The customer interested in an item visible on the PARALLELE-ESHOP website follows the following process to place their order. After clicking on the "Add to cart" icon and verifying the specifics of their order (color, quantity, price, etc.), the customer validates the choice of the selected product(s) with a click. They then enter their contact details with the following mandatory information: title, last name, first name, full delivery address, email, and phone number. Delivery and billing to different addresses are accessible via checkboxes that display new forms. When the customer clicks on the "Validate" button, they access the summary of their order where all the information is recalled. Certain fields must be completed for their selection to be taken into account by PARALLELE-ESHOP: these fields are marked with a red asterisk.
It is specified that the customer will bear full responsibility in case of error (or incomplete information) when entering their last name, first name, and billing and delivery addresses. The same applies in case of communicating their password to a third party.
After entering their delivery information, the customer will be invited to choose their payment method directly on the Site. Purchases can be paid either via PAYPAL or via the secure platform of our payment provider VERIFONE ("Pay with a credit card")
In the case of payment by credit card, the customer will indicate on the Site the name of the user appearing on the credit card, its number, its expiry date, and the visual cryptogram. Transactions are entirely processed securely by PAYPAL or by the payment module of our partner VERIFONE. The data recorded by PAYPAL or VERIFONE constitutes proof of any financial transaction between the customer and PARALLELE.
If the customer benefits from a special offer, they must first enter a code that has been assigned to them in the field provided for this purpose.
They finally validate their order by clicking on the "Validate" button.
This validation constitutes a sale and irrevocably commits the parties.
PARALLELE-ESHOP will acknowledge receipt of the order as soon as it is validated by email or by any other means convenient to it, in accordance with the provisions of Article L121-19 of the consumer code.
PARALLELE-ESHOP reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order and who presents any risk in its eyes.
3.2 Limitation of liability
PARALLELE ESHOP has, for all stages of accessing the Site, the ordering process, delivery, or subsequent services, only an obligation of means.
Its liability cannot be engaged for any inconvenience or damage inherent in the use of the Internet, notably a service interruption or failure of the customer's connection to the Site, an external intrusion or the presence of computer viruses, or any event qualified as force majeure in accordance with case law and law. The same shall apply to any damage suffered by the customer on their equipment.
3.3 Order refusal
In accordance with the provisions of Article L.122-1 of the Consumer Code, PARALLELE shall be entitled to refuse any abnormal order or order placed in bad faith. As the purpose of the Site is to sell to consumers, it does not allow the purchase of products in large quantities for resale.
PARALLELE reserves the right to modify its prices at any time. Products will be invoiced based on the prices in effect at the time the order is validated. In the event that an abnormally low price is indicated due to a technical or human error, PARALLELE reserves the right to ask the Customer to complete the already paid price or to allow them to cancel their order by refunding all sums already paid.
PARALLELE could also refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
PARALLELE reserves the right to suspend access to the customer's account in case of fraudulent use of this account.
ARTICLE 4. PAYMENT CONDITIONS AND SECURITY
Customer purchases can be paid either by credit card: "CB", Visa, Eurocard, Mastercard, American Express cards are accepted, as well as payments via the Paypal and ALMA platforms.
The credit card will be debited when the order is prepared.
To this end, the customer guarantees PARALLELE-ESHOP when placing their order that they are the cardholder and that the name appearing on this credit card to be debited is indeed their own. As specified in Article 3.1 of these general terms and conditions of sale, the customer must also indicate the visual cryptogram numbers appearing on the back of their credit card.
In the event that, for whatever reason (opposition, refusal by the issuing center, etc.), the debit of the sums due by the customer proves impossible, the sale would be immediately cancelled and the purchase process annulled.
To ensure payment security, the PARALLELE-ESHOP website uses the secure payment services of CIC and PAYBOX. These services integrate the SSL security standard. Confidential data (the 16-digit credit card number and the expiry date) are directly transmitted encrypted to the SIPS server without passing through the physical media of the PARALLELE-ESHOP server. When the bank details are validated, the secure online payment manager sends an authorization request to the bank card network and issues an electronic certificate.
ARTICLE 5 - DELIVERY
Parallèle has chosen La Poste Colissimo and Chronopost to handle your order deliveries in France, and DHL for international shipments. We reserve the right to choose our partner carrier if needed. Each of your orders is shipped within 24 to 48 hours (Monday to Friday). Package delivery is then handled by our service providers within 2 to 3 working days for France and 2 to 5 working days for international shipments, depending on the chosen delivery method.
Deliveries outside France are available for the following countries:
In Europe: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden
Worldwide: Australia, Brazil, Canada, Cyprus, Estonia, Guadeloupe, Guernsey, Greece, Hong Kong, Iceland, Israel, Japan, Jersey, Latvia, Lebanon, Lithuania, Malaysia, Martinique, Mexico, New Caledonia, New Zealand, Norway, Poland, Reunion Island, Saint Barthélemy, Saint Martin, Singapore, Slovakia, Slovenia, South Africa, South Korea, Switzerland, Thailand, Taiwan, Turkey, United Arab Emirates, United Kingdom, and United States.
If you wish to have your order delivered to another country, please contact us at: contact@parallele.com
Customs duties and taxes may apply to deliveries outside the European Union. These will be borne by the customer and may be requested by the carrier upon arrival of the package in the destination country.
Home and relay point delivery is free with no minimum order worldwide.
Return shipping costs are covered by Parallèle. In France, a prepaid Colissimo label is delivered with your pair of shoes. For countries outside France, simply send an email request to contact@parallele.com to request DHL pickup of your return package.
As soon as your package is shipped, a tracking number will be sent to you by email. Simply log in to the following website: Colissimo: Track a package and enter your tracking number.
Upon receipt of your payment, we will proceed with processing your order and arranging delivery of the items to the address indicated by the customer. Packages are handed over by our service provider based on the information provided when you placed your order. It is therefore important to be precise when filling in the relevant fields. In the event of an error in the customer's contact details, Parallèle cannot be held responsible for the impossibility of delivering the ordered item(s).
It is possible that your order requires partial delivery. In this case, any delivery costs charged to the customer would only be invoiced during the first delivery. If the postman is unable to deliver your parcel (absence of recipient at the indicated address, incorrect address, etc.), the parcel will be returned to us. We will contact you by email to inform you of the reason for non-delivery. In this case, we will also provide a new delivery date. In this case, delivery costs are the responsibility of the customer.
If, upon delivery, the external appearance of the package is not perfect, the customer will open it in the presence of the carrier to check the condition of the item(s). In case of damage to the item, the customer will detail it precisely on the delivery note or refuse the package.
If you have not received your package within 7 working days after the delivery times indicated above and no delivery notice has been left for you, please contact our Customer Service by email: contact@parallele.com or by phone at +33 1 89 16 29 69.
ARTICLE 6. WARRANTIES AND RETURNS
In accordance with the provisions of Articles L 121-21 et seq. of the Consumer Code, the customer has a right of withdrawal that they can exercise without having to provide reasons, within a period of fourteen (14) calendar days from the receipt of the items.
In the case of an order for several goods delivered separately or in the case of an order for a good composed of multiple lots or parts whose delivery is staggered over a defined period, the period runs from the receipt of the last good or lot or the last part.
The consumer who wishes to do so can inform PARALLELE ESHOP of their decision to withdraw by sending, before the expiry of the indicated period, an unambiguous declaration (e.g., a letter sent by post or email) expressing their wish to withdraw. The consumer can use the withdrawal form template available on the Site in the Deliveries & Returns section for this purpose.
The customer can also directly return the items to PARALLELE ESHOP, without undue delay and, at the latest, within fourteen days from the receipt of the items. All items visible on the PARALLELE-ESHOP website are eligible for a refund, with the exception of products that have been worn and are missing their original packaging.
For France, return costs are free, a slip will be sent by email. Before any return, a return request must be made via the link https://www.parallele.com/a/return. Otherwise, no refund will be issued.
For countries outside France, simply send an email to contact@parallele.com to request DHL pickup of your return package.
Returns must be made by mail, using Colissimo tracking with the attached slip.
In the event of a return incurring customs fees, these will be deducted from the customer's refund.
For other countries, it is necessary to make a request by email to obtain a prepaid return slip. Customs duties and taxes may apply for returns made from countries outside the European Union. These will be borne by the customer and may be requested by the carrier upon arrival of the package in the destination country or will be deducted from the refund by Parallèle.
Procedure to follow:
For France:
1. Make a return request from our portal: access the portal
2. Prepare your package with the following items:
- the invoice
-the item(s) in their original packaging: new and unused condition
3. Place the prepaid Colissimo label received by email on your package and go to your post office to drop it off. The package must be sent to the following address:
PARALLELE SC DIFFUSION
8 cités d’Angoulême
75011 Paris
France
4. Keep proof of deposit of your package. The customer is responsible for the proper delivery of their package to our warehouse; in case of package loss, proof of deposit will be essential, without which we will not be able to process a refund.
For countries outside France, simply send an email to contact@parallele.com to request DHL pickup of your return package.
In case of dispute, PARALLELE-ESHOP will require the customer to provide proof of deposit with the postal service. In case of package loss, no refund can be made without this proof of deposit.
Upon receipt of the package by PARALLELE-ESHOP, the logistics teams will assess the perfect condition of the returned merchandise. No return will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage makes the product unfit for sale. Also, the shoe box is considered a product that must not be damaged or used.
If the return is refused by PARALLELE-ESHOP, the products will then be returned to the customer at PARALLELE-ESHOP's expense without the customer being able to claim any compensation or right to reimbursement, except for the subsequent exercise of their warranty rights on the merchandise sold. If the return is accepted, we will credit your bank account within 10 days.
The refund of the invoiced price of the returned items as well as any delivery costs incurred by the customer - except in the case of partial return of items, as delivery costs are a flat rate, they will not be refunded to the customer - will be made by crediting the credit card or PAYPAL account used for payment. It will take place within fourteen days following the date on which PARALLELE-ESHOP received the returned goods, or until the consumer has provided proof of shipment of these goods. PARALLELE-ESHOP cannot under any circumstances be held responsible for the loss of a package returned by the Customer. It will therefore be up to the customer to keep any proof of return, which means that the items must be returned by registered mail or by any other means providing a certain date and ensuring tracking of this shipment. Without proof of deposit of the package at our warehouse address, no refund can be made in case of loss of the latter.
Compensation for the use of the sold good may be charged to the buyer if they purchased or used the good in a manner incompatible with the principles of civil law, such as good faith or unjust enrichment. This right of withdrawal concerns only items sold on the Site and in no case those sold in physical points of sale.
Return conditions are detailed on the Deliveries & Returns pages.
SALES AND DISCOUNT POLICY:
We do not refund purchases made during sales or discounts under any circumstances. However, we offer exchanges and credits valid on our Eshop and in our stores.
ARTICLE 7. SIGNATURE AND PROOF
For any credit card payment on the PARALLELE-ESHOP website, the electronic certificate issued by the telepayment manager will constitute proof of the amount and date of the transaction, in accordance with the provisions of articles 1316 et seq. of the Civil Code as well as the electronic archiving methods implemented by the company SC DIFFUSION SAS.
In this regard, the server dates and times will be binding between the parties.
Order validation constitutes signature and express acceptance of all operations carried out on the website.
ARTICLE 8. IDENTIFICATION
The provision of personal information collected in the context of distance selling is mandatory, as this information is necessary for processing orders, deliveries, payments, and issuing invoices. This information is strictly confidential and will not be transmitted to third parties.
Nevertheless, for the delivery of ordered items, the information is also sent to the websites of our transport providers (Colissimo, Chronopost, or DHL).
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