FAQ
What are the shipping methods ?
We ensure deliveries in the strict respect of the sanitary rules.Packages are generally dispatched within 24 to 48 hours after receipt of payment.
Packages are shipped on working days (Monday to Friday).
Once your order is collected by our carriers, you will receive an e-mail confirming the shipping of your order along with all the delivery information. Thus, you will be able to follow your package in real time and be informed of the delivery date. Your parcel will be delivered to the delivery address indicated when you placed your order.
To ensure the safety of your package, all orders are sent in an anonymous package. Inside the package, the articles are wrapped and protected. We decline any responsibility in case of a delivery delay.
Please note that during sales periods, delivery time may be extended.
What are the costs and shipping methods for my order ?
In France, orders can be delivered to a pick-up point or directly to your home.
International orders are only delivered at your home.
The delivery cost are offered in France and in the world without minimum of order.
Will customs fees apply to my order ?
Customs fees may apply to orders placed outside the European Union and are relative to the regulations in force in each country.
The customs fees are at your charge.
My package is lost !
We invite you to contact our customer service at contact@parallele.com , our team will answer quickly and provide you with the best solution !