DELIVERY & RETURNS
DELIVERY METHODS
Parallèle has chosen La Poste Colissimo and Chronopost for the delivery of your orders in France, and DHL for international shipping. We reserve the right to choose our partner carrier if necessary. Each of your orders is shipped within 24 to 48 hours (Monday to Friday). The packages are then handled by our service providers within 2 to 3 business days for France and 2 to 5 business days internationally, depending on the chosen delivery method.
Deliveries outside of France are available for the following countries:
In Europe :
Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.
Worldwide :
Australia, Brazil, Canada, Cyprus, Estonia, Guadeloupe, Guernsey, Greece, Hong Kong, Iceland, Israel, Japan, Jersey, Latvia, Lebanon, Lithuania, Malaysia, Martinique, Mexico, New Caledonia, New Zealand, Norway, Poland, Reunion Island, Saint Barthélemy, Saint Martin, Singapore, Slovakia, Slovenia, South Africa, South Korea, Switzerland, Thailand, Taiwan, Turkey, United Arab Emirates, United Kingdom, and United States.
If you wish to have your order delivered to another country, you can contact us at the following address: contact@parallele.com
Customs duties and taxes may apply for deliveries outside the European Union; these will be the responsibility of the customer and may be requested by the carrier upon arrival of the package in the destination country.
SHIPPING RATES AND RETURN FEES
Home and pick-up point delivery is free worldwide with no minimum order. Return fees are covered by Parallèle. In France, a prepaid Colissimo label is included with your pair of shoes. For countries outside France, simply request a DHL pickup for your return package by emailing contact@parallele.com.
Delivery tracking
Upon dispatch of your package, a tracking number will be sent to you by email. You can then log in to the following website: Colissimo: https://www.laposte.fr/outils/suivi to track your package by entering your tracking number.
DELIVERY ISSUES
Upon receipt of your payment, we process your order and arrange for the delivery of items to the address provided by the customer. Packages are delivered by our provider based on the information provided when placing the order. Therefore, it is important to be precise when filling in the relevant fields. In case of an error in the customer's address details, Parallèle cannot be held responsible for the inability to deliver the ordered item(s).
It is possible that your order may require partial delivery. In this case, delivery fees that would be borne by the customer would only be charged during the first delivery. If the carrier is unable to deliver your package (absence of the recipient at the specified address, incorrect address, etc.), the package will be returned to us. We will contact you by email to inform you of the reason for non-delivery. In this case, we will also arrange for a new delivery date. In this case, delivery fees are the responsibility of the customer.
If, during delivery, the external appearance of the package is not perfect, the customer will open it in the presence of the carrier to check the condition of the item(s). In case of damage to the item, the customer will detail it precisely on the delivery note or refuse the package. If you have not received your package within 7 working days after the delivery deadlines indicated above and no delivery notice has been left, please contact our Customer Service by email: contact@parallele.com or by phone at +33 1 89 16 29 69.
RETURN AND REFUND POLICY
Returns are free in metropolitan France, using a prepaid Colissimo label included in your package. For returns of orders placed in Europe and worldwide (outside France), return fees will be borne by the customer.
The customer is responsible for the proper routing of the package to our warehouse. We ask you to keep proof of shipment and the tracking number until your order is refunded. Without these elements, no refund can be made in case of loss of the package during its shipment.
The customer has a period of fourteen (14) days following the receipt of their order to inform us of their wish to return part or all of their order and to request a refund without penalties or an exchange, excluding return fees for the returned item(s).
Beyond this deadline, Parallèle reserves the right to refuse the refund.
Additionally, it is the customer's responsibility to keep all proof of return that provides a certain date for this shipment. Without proof of deposit of the package at our warehouse address, no refund can be made in case of its loss.
Items must be returned new and unused with original packaging. In accordance with the general terms of sale, any item that cannot be resold will not be refunded.
To identify your order and process your refund or exchange request, please include the delivery note and the return form received with your package.
For returns of orders placed in Europe and the World (outside France), return fees will be borne by the customer. In case of an error on the part of Parallèle in the order, we will cover the return fees.
RETURN PROCEDURE
1. Request a return from our portal: access the portal
2. Prepare your package with the following items:
- The delivery not
- The item(s) in their original packaging: new and unused condition
3. Attach the prepaid Colissimo label to your package and take it to your post office to deposit it.
The package must be sent to the following address:
PARALLELE SC DIFFUSION
8 cités d’Angoulême
75011 Paris
France
4. Keep the proof of deposit for your package. The customer is responsible for the proper routing of the package to our warehouse; in case of loss of the package, the proof of deposit will be essential, without which we will not be able to proceed with a refund.
REFUND TIMELINE
Parallèle undertakes to refund within a maximum of thirty (30) working days from the day of receiving your package in our warehouses.
SALES AND DISCOUNTS POLICY
We do not refund purchases made during sales or discount events. However, we offer exchanges and store credits valid on our Eshop and in our stores.