FAQ
What is the delivery method ?
NDHL EXPRESS is our official carrier for international deliveries.
How long does the delivery take ?
The delivery time is variable depending on the destination.
In Europe, it's generally from 2 to 5 days and from 3 to 10 working days in the rest of the world.
Orders are processed from Monday to Friday.
What are the delivery rates ?
Delivery is free in France and in the World !
How do I track my package ?
We send you an email as soon as your package is shipped. So you can track it with the link or go to the official page of DHL and entr your tracking number.
www.dhl.com
Will customs fees apply to my order ?
Customs fees may apply to orders placed outside the European Union and are relative to the regulations in force in each country.
The customs fees are at your charge.
My package is lost !
We invite you to contact our customer service at contact@parallele.com, our team will answer quickly and provide you with the best solution !