FAQ

RETURNS

To generate a return note, you must go to your customer area, order history and select the item (s) to return to us. Indicate the reason for your return and if you want an exchange or a refund.

When this is done, we then validate your return. After our confirmation the return slip is generated. To print it, you must go to your account, "my merchandise returns". This document in .pdf will be attached inside the package.

How much does it cost me to return an item?

The return of an article must be done by the Post, in return followed. The return costs are the responsibility of the customer, they are not supported by the online store. For your information, Collection Points returns are not allowed.

In case of error on our part or non-compliant items: A prepaid bill of the Post can be sent to you on request and if the defect is found by photo (only for France and European Union). Contact us by email at this address: mp.loizeau@parallele.com

For returns outside European Union :

Please send us the parcel with Postal Service and NOT express carrier. Indicate on the customs declaration that it is a "return good" and value 50 €, not more. If the procedure is not respected, the parcel will be refused by PARALLELE.

In the case of a dispute, PARALLELE-ESHOP will demand that the customer provides proof of dispatch. Should the package be lost, no refund can be made without proof of sending. 

On reception of the package by PARALLELE-ESHOP, the logistics team will check that the goods are in perfect condition. No returns will be accepted if the products returned have been visibly used or damaged by the customer and that this use or damage makes the product unfit for sale. 
If the return is refused by PARALLELE-ESHOP, products will be returned to the customer the costs being paid by PARALLELE-ESHOP without the customer being able to claim any compensation or refund rights, with the exception of the later exercising of the guarantee rights concerning the products sold.
Should the return be accepted, we will repay your bank account within 10 days.

CUSTOMS FEES

Any order placed on the site and whose country (or region) of delivery is outside European Union may be subject to customs duties and local taxes in reception of the parcel. These customs duties are imposed by the regulations in force in the country. These taxes are the responsibility of the customer and is his responsibility. We have no control over these fees, and are unable to determine the amount in advance. Customs duties and customs clearance policies vary greatly from one country to another, so we recommend that you contact the relevant local authorities for more information.

In case of refusal of the recipient to pay the customs duties or taxes, the amounts possibly requested and taxed at parallele-eshop.com to recover this package will be deducted from the amount of the refund made to the customer.

How long can I have to return an item?

You have about 14 days to return your articles.


EXCHANGE

Can I make an exchange?
Items you wish to exchange must be new and unworn, in their original box intact. You can exchange them for items at the same price.
Simply indicate it on the "return note" and we will proceed with the exchange if the item is available.
If the amount of your exchange order is less than the amount of your original order, we will refund the difference.

ORDER

How to order ?
To place an order on our site www.parallele-eshop.com, nothing more simple: choose the articles you want to buy by clicking on "Add to cart". Once your products in the basket, follow the "confirm my order" button.

How to pay ?
PARALLELE offers a payment method namely by credit card: credit card, VISA or Mastercard. We autorise the Payment 3 times without expenses, from 250 €.

How to use a promotional code?
If you have a promotional code, you can indicate it on the firt step of the basket, in the case "voucher".

DELIVERY

What are the delivery methods?
PARALLELE offers the following delivery methods:

  • Chronopost: for metropolitan France
  • Chronopost or Colissimo abroad

What are the delivery times ?

  • Chronopost: delivery 24 / 48h at home or in Relais Parcel PickUp (*).
  • Chronopost or Colissimo: variables according to the international destination

(*) The Relais Colis Pickup list is available on Chronopost.fr

Free delivery in store is possible, out of sales period or other promotions.

Orders are processed from Monday to Friday. Orders are not processed on Saturdays, Sundays and holidays.

What are the delivery rates?

The price is calculated according to the weight of the order.

When is my parcel shipped?

Because we know that you are waiting impatiently for your order, we forward it to our colleagues as soon as possible (either from our shops or from the factory). Orders are processed the same day or the next day. For Friday orders the package may be shipped the next Tuesday if the shop is closed on Mondays for example. During sales period this period can be extended, depending on the number of orders received ...

How to know where my package is?

• Delivery by Chronopost: at each removal request the email address and mobile number of the client is indicated. It is they who take care to warn you. If you are absent, an email or a message on your mobile phone is left to you by the driver in this case, your parcel is delivered in a relay parcel close to you.
• Colissimo international: We send you an email as soon as your parcel is shipped and you can follow the delivery of your parcel on the site www.colissimo.fr/particuliers/home.jsp

EXTREME SIZES

PARALLELE also produces extreme sizes for women who have difficulties finding their size. On some models we can manufacture 34, 34.5 and 41.5 (1, 1½ and 8½ : UK size). This information is indicated on the sheets of the articles concerned.

PRODUCTS

PARALLELE teams take the greatest care in the selection of products that are offered to you. All items sent to you are subject to quality control. However, if a product does not meet your expectations, for whatever reason, do not hesitate to return it to us using the return procedure available on the site.

CUSTOMER SERVICE

PARALLELE's customer service is located in France, at the head office of our company:

SEMAFAURE PARALLELE
ZA LES PLATS
87600 ROCHECHOUART (FRANCE)

Email: mp.loizeau@parallele.com