Since 1985, PARALLELE has been at your service in its points of sale located in the major French cities and since 2007 on its retail website, which extends this network 7 days a week, 24 hours a day.
You will be greeted here as we have done for over 30 years in our shops, with courtesy, dedication and a warm welcome, by a team who will cater for your every need and assist you in your online shopping for shoes and accessories as only true professionals, committed to the quality of their products and the know-how behind them, still know how to do.
We are proud to present the commitments made to you and are happy to welcome you!
On this site, online payment by credit card is completely secure and provided by the Paybox solution using the 3D Secure protocol, which guarantees a double level of security:
You don't have a 3D Secure code yet? Your bank will send it to you by SMS on your mobile phone at the end of the order. Simply enter the code to validate your payment. If you need help, please don't hesitate to contact us.
We offer you a wide choice of payment methods depending on your order, and you can therefore pay for your purchases at your convenience:
DEBIT:
CREDIT:
In order to maintain our customers' trust, we undertake to strictly apply the provisions of French Data Protection Act 78-17 of January 6, 1978 relating to "information technology, files and freedom", as amended by the Act of August 6, 2004.
Nothing is less secure than an online shop; we don't know where it's based, how to contact it, or even if it will still be there tomorrow. You can rest assured that our online shop is the extension of a reputable brand, founded over 30 years ago and present across the entire French territory.
So we're more of a high street shop! Our shops are open six days a week, and are there to assist you whatever your need.
Do you have any questions, need advice or simply help?
We are at your disposal from Monday to Friday, from 9 am to 12 pm and from 2 pm to 5 pm. (Paris time)
The team dedicated to our online shops know every product in our catalogue are will give objective advice, just like we do every day in our shops.
You can also send us a message via the "contact us" page of the site. Because each customers is important to us, we make a point of personally replying to you within 48 working hours, whatever your request.
We have also provided you with a list of answers to all the questions frequently asked by our members. Check our FAQ, you'll find an immediate response to most of your questions!
You're looking for an older model, you want a model in a particular colour, or size?
Please don't hesitate to ask us: we will do all we can to reply and will make our best efforts to provide you with the best possible solution.
Because we can all make mistakes and we need to be able to change our minds, you have 14 days after receiving your order to inform us that you wish to return any goods you are not happy with then 14 more days to send us the products in question!
It's very easy:
We then undertake to immediately exchanged the returned products or to give you a refund. It's up to you!
NB: only complete products, in their original condition including packaging and accessories, and which have not been used, will be taken back. customised at the customer's request or which are part of a special order on the customer's request or after a quote. Return shipping fees are at your expense. For more details, see our General Conditions of Sale.
PARALLELE-Ehop applies the same prices in its online shop as those applied in the PARALLELE network: they are the retail prices recommended by the brand.
The same applies during sales, whose dates are fixed by regulations; the products "in stock" and indicated as such on the site may be available during sales, within the limit of available stocks and in the same conditions as in the shop network.
Finally, outside of the legal sales periods, we may offer Clearance Sales or send you personal invitations to our end of series sales via the newsletter or on Facebook.
List of countries covered (non-exhaustive):
France, South Africa, Germany, Argentina, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Cyprus, , Denmark, Overseas Department (Guadeloupe, Martinique, French Guiana, La Réunion, Mayotte, St Barthélemy, St Martin, St Pierre and Miquelon), United Arab Emirates, Ecuador, Spain, Estonia, Finland, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Czech Republic, United Kingdom, Russia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Overseas Territories (New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands), Taiwan, Turkey, Ukraine, Yugoslavia, USA ...
If your country isn't listed, please contact our Customer Service via the section "Contact Us" which you'll find at the top of each page, and we'll look in to the available alternatives.
You can benefit, without any formality, from duty-free shopping if you live:
Just indicate an eligible shipping and billing address when you open your account. Once you are "connected", our selling prices are automatically displayed excluding taxes on the site.
We remind you that for orders to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs and import duties, local or state taxes may apply. They will be at your expense and shall be your responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We recommend that you check with your local authorities.
Visit the website of the French Customs for more details.
At the time of the Internet and the Global Village, many online sites offer free delivery, and even free returns. That's not our approach!
We think it's necessary that everyone knows and assumes the actual cost of transport, which obviously is not without environmental consequences. We attach a great deal of importance to this during the design and manufacture of our products, and believe that this approach should be continued when distributing our products and, in spite of the risk of going against the current or being misunderstood, should also be shared by our customers.
We only use the services of transport partners which are recognised and respectful, and negotiate the best prices with them.
For France, you can choose the delivery method:
For other destinations, you can choose COLISSIMO and/or CHRONOPOST INTERNATIONAL so you can decide between cost and delivery times. Shipping costs are calculated according to the total weight of your order, and you are clearly informed of these costs before validating your order. Simply indicate the country of destination using the drop-down menu on the bottom of the basket to immediately obtain the exact amount of the shipping costs.
Make someone happy in 3 clicks: choose an article, order it and include a message for the recipient!
We'll gift-wrap it and include your message then ship it without the invoice, to the address of your choice.
Don't forget to mention your request for gift wrapping at the end of the order, in the comment box, and to indicate the message you want us to send!
Benefit from free shipping for all orders over 400 € or for delivery to one of our shops. Only valid for deliveries in France.
