QUALITY CHARTER: our commitments.
- Introduction
- We have chosen Paybox for your security
- You can choose the payment method
- We guarantee confidentiality and respect for your privacy
- Our shops and our experience guarantee your peace of mind
- Our Customer Service is on hand to assist you
- Our only goal: to satisfy you!
- You benefit from the "Satisfied" or "Reimbursed" warrranty
- We guarantee you the best prices
- You automatically benefit from duty-free prices
- We ship to more than 80 destinations.
- Our shipping costs are negotiated and calculated at the fairest rates.
- Do you want to offer a gift? We'll ship it for you.
0 - INTRODUCTION
Since 1985, PARALLELE has been at your service in its points of sale located in the major French cities and since 2007 on its retail website, which extends this network 7 days a week, 24 hours a day.
You will be greeted here as we have done for over 30 years in our shops, with courtesy, dedication and a warm welcome, by a team who will cater for your every need and assist you in your online shopping for shoes and accessories as only true professionals, committed to the quality of their products and the know-how behind them, still know how to do.
We are proud to present the commitments made to you and are happy to welcome you!
1- WE HAVE CHOSEN PAYBOX: for your security!
On this site, online payment by credit card is completely secure and provided by the Paybox solution using the 3D Secure protocol, which guarantees a double level of security:
- When the payment by credit card is validated, the entire transaction is sent to a bank validation server in SSL (Secure Socket Layer) encrypted: your credit card number, its expiry date and CCV code are encrypted by your own computer before any transmission to the PAYBOX server: therefore, no sensitive data is transmitted in unecrypted form, accessible to any of our agents, or is stored on our servers.
- You are then redirected to the server of your own bank, in order to identify yourself using your 3D Secure code. This may be, depending on your bank, your date of birth, your postcode, a specific password, a code sent by SMS, etc. Therefore, fraudulent use of your credit card is impossible.
You don't have a 3D Secure code yet? Your bank will send it to you by SMS on your mobile phone at the end of the order. Simply enter the code to validate your payment. If you need help, please don't hesitate to contact us.
2 - YOU CAN CHOOSE THE PAYMENT METHOD
We offer you a wide choice of payment methods depending on your order, and you can therefore pay for your purchases at your convenience:
DEBIT:
- by CB, VISA, MASTERCARD credit card.
- with PayPal
- by bank transfer (required for all orders over 2,500 Euros)
CREDIT:
- in 3 instalments by bank card with the solution offered by PAYBOX (for orders over 250 Euros and deliverable to France only)
3 - WE GUARANTEE CONFIDENTIALITY AND RESPECT FOR YOUR PRIVACY
In order to maintain our customers' trust, we undertake to strictly apply the provisions of French Data Protection Act 78-17 of January 6, 1978 relating to "information technology, files and freedom", as amended by the Act of August 6, 2004.
- You have the right to access, modify and delete the personal data collected when you opened your account. This data is only intended for the management of your account, or for statistical purposes in order to improve our services. Accordingly, we will not communicate it to a third party without your agreement and guarantee that all our communication is secure.
- You will receive our Newsletter or our promotional offers by email only after having checked the box provided for this purpose when you open your account; we only send a limited number of emails and you can unsubscribe at any time by changing your settings in the section "My account".
- Personal data is collected when you browse by a system of cookies. These files stored on your computer allow PARALLELE-ESHOP to record information relating to your browsing on its site, for statistical purposes only. Their purpose is to help us to offer you easy access to the services offered and to improve this site. This data does not enable us to identify you and is never communicated to our partners. You can, of course, refuse cookies by setting your browser according to the procedure provided on the website of the French data protection agency (CNIL) (www.cnil.fr)
4 - OUR SHOPS AND OUR EXPERIENCE GUARANTEE YOUR PEACE OF MIND
Nothing is less secure than an online shop; we don't know where it's based, how to contact it, or even if it will still be there tomorrow. You can rest assured that our online shop is the extension of a reputable brand, founded over 30 years ago and present across the entire French territory.
So we're more of a high street shop! Our shops are open six days a week, and are there to assist you whatever your need.
5 - OUR CUSTOMER SERVICE IS ON HAND TO ASSIST YOU
Do you have any questions, need advice or simply help?
We are at your disposal from Monday to Friday, from 9 am to 12 pm and from 2 pm to 5 pm. (Paris time)
The team dedicated to our online shops know every product in our catalogue are will give objective advice, just like we do every day in our shops.
- If you are calling from metropolitan France and the overseas departments, dial 05.55.03.70.70
- If you are calling from abroad, dial +33.555.03.70.70
You can also send us a message via the "contact us" page of the site. Because each customers is important to us, we make a point of personally replying to you within 48 working hours, whatever your request.
We have also provided you with a list of answers to all the questions frequently asked by our members. Check our FAQ, you'll find an immediate response to most of your questions!
6 - OUR ONLY GOAL: TO SATISFY YOU!
You're looking for an older model, you want a model in a particular colour, or size?
Please don't hesitate to ask us: we will do all we can to reply and will make our best efforts to provide you with the best possible solution.
7 - YOU BENEFIT FROM THE "SATISFIED" OR "REIMBURSED" WARRANTY
Because we can all make mistakes and we need to be able to change our minds, you have 14 days after receiving your order to inform us that you wish to return any goods you are not happy with then 14 more days to send us the products in question!
It's very easy:
- log on to "my account" and click on "my orders"
- select the order concerned, then select the products you want to return to us
- on receipt of your request, we'll share a link that will allow you to download a "return form". Just download it and print it out from the "my product returns" section. Attach it to your package then return the goods to us, complete and in their original packaging.
We then undertake to immediately exchanged the returned products or to give you a refund. It's up to you!
NB: only complete products, in their original condition including packaging and accessories, and which have not been used, will be taken back. customised at the customer's request or which are part of a special order on the customer's request or after a quote. Return shipping fees are at your expense. For more details, see our General Conditions of Sale.
8 - WE GUARANTEE YOU THE BEST PRICES
PARALLELE-Ehop applies the same prices in its online shop as those applied in the PARALLELE network: they are the retail prices recommended by the brand.
The same applies during sales, whose dates are fixed by regulations; the products "in stock" and indicated as such on the site may be available during sales, within the limit of available stocks and in the same conditions as in the shop network.
Finally, outside of the legal sales periods, we may offer Clearance Sales or send you personal invitations to our end of series sales via the newsletter or on Facebook.
9 - WE SHIP TO FRANCE AND TO MORE THAN 80 OVERSEAS DESTINATIONS
List of countries covered (non-exhaustive):
France, South Africa, Germany, Argentina, Australia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, China, Cyprus, , Denmark, Overseas Department (Guadeloupe, Martinique, French Guiana, La Réunion, Mayotte, St Barthélemy, St Martin, St Pierre and Miquelon), United Arab Emirates, Ecuador, Spain, Estonia, Finland, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lebanon, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Czech Republic, United Kingdom, Russia, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Overseas Territories (New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands), Taiwan, Turkey, Ukraine, Yugoslavia, USA ...
If your country isn't listed, please contact our Customer Service via the section "Contact Us" which you'll find at the top of each page, and we'll look in to the available alternatives.
10 - YOU BENEFIT, WITHOUT ANY FORMALITY, FROM DUTY-FREE SHOPPING (if eligible)
You can benefit, without any formality, from duty-free shopping if you live:
- in a country which is not part of the European Community.
- in the Overseas Departments - Overseas Territories or the territorial collectivities of Mayotte and of Saint-Pierre et Miquelon
Just indicate an eligible shipping and billing address when you open your account. Once you are "connected", our selling prices are automatically displayed excluding taxes on the site.
We remind you that for orders to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs and import duties, local or state taxes may apply. They will be at your expense and shall be your responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We recommend that you check with your local authorities.
Visit the website of the French Customs for more details.
11 - OUR SHIPPING COSTS ARE NEGOTIATED AND CALCULATED AT THE FAIREST RATES
At the time of the Internet and the Global Village, many online sites offer free delivery, and even free returns. That's not our approach!
We think it's necessary that everyone knows and assumes the actual cost of transport, which obviously is not without environmental consequences. We attach a great deal of importance to this during the design and manufacture of our products, and believe that this approach should be continued when distributing our products and, in spite of the risk of going against the current or being misunderstood, should also be shared by our customers.
We only use the services of transport partners which are recognised and respectful, and negotiate the best prices with them.
For France, you can choose the delivery method:
- by CHRONOPOST, home delivery or to a CHRONO relay, the day following shipment;
- by us, with delivery to one of our points of sale (in 48 hours and free of charge).
For other destinations, you can choose COLISSIMO and/or CHRONOPOST INTERNATIONAL so you can decide between cost and delivery times. Shipping costs are calculated according to the total weight of your order, and you are clearly informed of these costs before validating your order. Simply indicate the country of destination using the drop-down menu on the bottom of the basket to immediately obtain the exact amount of the shipping costs.
12 - DO YOU WANT TO OFFER A GIFT? WE'LL SHIP IT FOR YOU
Make someone happy in 3 clicks: choose an article, order it and include a message for the recipient!
We'll gift-wrap it and include your message then ship it without the invoice, to the address of your choice.
Don't forget to mention your request for gift wrapping at the end of the order, in the comment box, and to indicate the message you want us to send!
Benefit from free shipping for all orders over 400 € or for delivery to one of our shops. Only valid for deliveries in France.