The present terms and conditions of sales are concluded between, the first party,
registered at the RCS de Limoges under the number 407935682. Hereafter referred to as "PARALLELE-ESHOP".
And the second party,
internet users wishing to make a purchase on the site "PARALLELE-ESHOP" visible at the adress :
Hereafter referred to as "the customer".
The conditions herein govern the sale of any product presented on the "PARALLELE-ESHOP” site by SEMAFAURE.
The parties agree that their relationships will be governed solely by the contract herein, excluding any other conditions.
Articles are proposed for sale only to physical non-commercial people.
They are concluded intuitu personae and cannot be ceded in any form.
All orders confirmed by the PARALLELE-ESHOP site imply total and unreserved agreement to the present general terms and conditions of sale, and, as necessary, the particular or specific conditions of one or more products or orders.
The present conditions are designed to define the reciprocal obligations of the parties and the various phases of the ordering process.
2. ARTICLES AND PRODUCTS
PARALLELE-ESHOP is a site with the purpose of providing for sale articles such as shoes, bags, belts, and gloves of the PARALLELE brand and recommended care products.
The articles visible on the site are available until stocks are exhausted. Consequently, SEMAFAURE SAS can in no case guarantee availability of products for sale during a given period.
Any claims by a client concerning the ordering or delivery of an unavailable article will be considered as unfounded.
Should a debit be made or cash be taken for an order for an unavailable product, SEMAFAURE SAS commits to repay the amount of the order to the customer within 10 days.
SEMAFAURE SAS will make all efforts to inform customers by e-mail of any orders made for unavailable articles.
Products proposed for sale are described and presented as accurately as possible.
However, if errors or emissions have occurred concerning presentation, the responsibility of SEMAFAURE SAS cannot be invoked.
Supporting photographs illustrating products do not fall within the contractual scope.
3. PRICE OF PRODUCTS AND DELIVERY
Prices are given in euros.
The VAT included is the French VAT rate in application for the products concerned. If the VAT rate is modified, these changes can be applied to the prices of articles without the customer being informed beforehand.
Deliveries are made in France by CHRONOPOST within a period of 3 to 5 days after reception of the order, notwithstanding accidents or cases of force majeure which may delay deliveries for reasons beyond the control of SEMAFAURE SAS.
Deliveres are made out of France by "Colissimo suivi” or "Chronopost" within a period of 5 to 12 days according the country.
Items delivered outside of the European Union are VAT-free, the VAT amount is automatically deducted from the bill (Australia, Canada, South Corea, Hong Kong, Japan, Singapore, Switzerland, USA ...).
Any order placed on the site and for which the country (or region) delivery is outside of European Union may be subjected to customs duties. These duties are imposed by the regulations of the country. These charges are the customer’s expense. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
In case of refusal to pay customs duties and taxes, any requested and taxed amounts to parallele-eshop.com to get back the parcel will be deducted from the refund’s amount of the customer.
Customers interested in an article visible on the PARALLELE-ESHOP site must follow the process below to complete their orders.
After having clocked on the icon "add to basket” and after having checked the specifics of the order (colour, quantity, price, etc.), customers confirm their choice of product or products selected by a click.
They then enter their details with the following being obligatory: title, name, first name, full delivery address, email and phone number.
Delivery and invoicing to different addresses is possible through a tick box leading to new formulas.
When customers click on the "OK” « Valider » button, they access to the summary of their order where all the information is given.
If customers have a special offer, they must enter the code in the appropriate field.
Means of payment: customers can only pay by credit card: Visa, Master Card, Carte Bleue and Bank Transfer. Customers confirm their address, the product and the total price. They must provide the number of the credit card and the expiry date. They confirm the order by clicking on the "OK” « Valider » button.This confirmation equates to a sale and irrevocably commits the parties. As soon as the order has been confirmed PARALLELE-ESHOP will send acknowledgement by e-mail or any other means its deems appropriate, in compliance with the provisions of article L121-19 of the code de la consommation.
PARALLELE-ESHOP reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning payment of a previous order and which could in the opinion of PARALLELE-ESHOP present any form of risk.
5. SECURITY OF PAYMENTS
To ensure the security of payments, the PARALLELE-ESHOP site uses the secure payments service of PAYBIX. These services include the SSL secure payments standards. Confidential data (16 figure credit card number and expiry date) are encrypted and sent immediately to the SIPS server without transiting through the physical media of the PARALLELE-ESHOP server.
When the bank references are validated:
The secured electronic payment manager sends an authorization request to the credit card network.
The electronic payment manager sends an electronic certificate.
6. GUARANTEES / RETURNS
All the articles visible on the PARALLELE-ESHOP site can be exchanged or reimbursed, with the exception of products which have already been worn and which do not have their original packaging.
The period during which customers can request an exchange or exert their rights to retract is 31 days counting from the date of reception of the articles. For any requests arriving by e-mail, a return form will be sent giving the address to which the returned articles should be sent along with the authorisation number.
Customers pay for return costs. Return shipping costs are your responsibility. They will be refunded to you in case of an error on our part or of non conforming articles (on the basis of a standard Colissimo, 10 euros). A prepaid form of the Post Office can be sent on request and if the defect is certify by photo (only for France or European Union).
In case of return requiring customs duties, the latter will be deducted from the refund of the customer. Returns must be made by recorded delivery.
Procedure for returning :
To generate a return note, you have to go to your account, order history and select the item to be returned. Indicate the reason for your return, if you prefer a refund or exchange, and which size do you want. When this is done, we will then validate your return. After our confirmation, you can print the return note. It is in your account, and "my Merchandise Returns". Please attach it inside the package.
FOR RETURNS OUTSIDE EUROPEAN UNION, please respect these rules:
Please send us the parcel with postal service and NOT express carrier. Indicate on the customs declaration that it is a return and value 50 €, not more. If the procedure is not respected, the parcel will be refused by PARALLELE.
In the case of a dispute, PARALLELE-ESHOP will demand that the customer provides proof of dispatch. Should the package be lost, no refund can be made without proof of sending.
On reception of the package by PARALLELE-ESHOP, the logistics team will check that the goods are in perfect condition. No returns will be accepted if the products returned have been visibly used or damaged by the customer and that this use or damage makes the product unfit for sale.
If the return is refused by PARALLELE-ESHOP, products will be returned to the customer the costs being paid by PARALLELE-ESHOP without the customer being able to claim any compensation or refund rights, with the exception of the later exercising of the guarantee rights concerning the products sold.
Should the return be accepted, we will repay your bank account within 10 days.
7. SIGNATURE AND PROOF
For all payments made on the PARALLELE-ESHOP site, the electronic signature delivered by the electronic payment manager equates to proof of the amount and the date of the transaction, in compliance with the provisions of article 1316 ff. of the Code Civil, and the means for electronic archiving implemented by SEMAFAURE SAS.
In this regard, the dates and times on the server will be final between the two parties.
Confirmation of the order equates to a signature and express acceptance of all operations made on the site.
So as to facilitate the identification of customers, customers expressly authorise PARALLELE-ESHOP to place a "cookie” on their hard drives, with the sole aim of the aforementioned identification.
Customers who refuse to accept such a file on their hard drives must complete in full the order confirmation forms for each subsequent order.
For all the stages of accessing the site, consultation, completion of forms, making orders, delivery of articles or any other service, SEMAFAURE SAS only has an obligation of means.
Consequently the responsibility of SEMAFAURE SAS cannot be engaged for any inconvenience or damage inherent to the use of internet and totally beyond the diligences and precautions taken by SEMAFAURE SAS.
In particular, SEMAFAURE SAS cannot be held responsible for any interruption in provision of service, or any external intrusion or presence of a computer virus.
Similarly, any event qualified as force majeure in the sense of the jurisprudence of the Cour de Cassation, totally exonerates SEMAFAURE SAS from all responsibility.
10. NOMINATIVE DATA
SEMAFAURE SAS, for service reasons, reserves the right to collect nominative data concerning site users, particularly through "cookies” as mentioned in article 8.
In compliance with law n°78-17 of 06 January 1978, any user or customer can at any time oppose the commercial use of the said data and benefit from a right of access, rectification and removal of the data concerned.
11. ELECTION OF DOMICILE
SEMAFAURE SAS declares to have elected domicile at the adress given in the heading of the present document.
12. INTELLECTUAL PROPERTY AND COMPETITION
All the elements in the PARALLELE-ESHOP site, be they visual or audio, including the underlying technology, are protected by copyright, brands names or patents.
They are the exclusive property of SEMAFAURE SAS.
Users who have a personal internet site and who wish, for their own personal use, to place a simple link transferring directly to the homepage of the PARALLELE-ESHOP site, must obtain the prior authorisation of SEMAFAURE SAS.
In this case it cannot be considered as an implicit affiliation convention.
However, any hypertext links connecting to the PARALLELE-ESHOP site, and notably using the framing technique, deep-linking, in-line linking or any other linking is strictly forbidden in all cases.
In all cases, any links, even tacitly authorised, must be removed on the simple request of SEMAFAURE SAS.
13. COMPREHENSIVENESS OF THE CONTRACT
The present conditions agreed between SEMAFAURE SAS and the customer express in full the obligations of the parties.
No indications, no documents can engender obligations concerning the present agreement unless they are the subject of an additional clause signed by both parties.
No correspondence prior to the signing of the present contract can engender obligations as part of the said contract.
However, if a condition is lacking, it is considered as being governed by usage in application in the area of the sale.
14. TOLERANCE OR WAIVER
It is formally agreed between SEMAFAURE SAS and the customer that any tolerance or waiver on behalf of one of the parties in the application of all or part of the commitments provided for in the present conditions, whatever the frequency or duration, does not equate to a modification of the present agreement, or generate any right.
More precisely, no delay, no inaction, abstention or omission by the customer in the exercising of any one of their rights under the terms of the present contract will affect the said right, or will be considered as implying a waiver to exercising the said right.
15. PARTIAL INVALIDITY
If a particular stipulation of the present conditions is considered invalid or declared as such by a decision with authority over the element judged as a competent court, the other stipulations will maintain their force and their scope.
The language of these terms and condition of sale is French.
Each party can engage any useful procedure, competency expressly being given to the city of Limoges.